Privacy Policy

Last Updated: July 2026

At Natalie Lillian, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect, how we use and share it, and the choices available to you when you visit our website, place an order, submit Custom Fit measurements, or subscribe to our emails.By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

At Natalie Lillian, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect, how we use and share it, and the choices available to you when you visit our website, place an order, submit Custom Fit measurements, or subscribe to our emails. By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including your name, email address, telephone number, billing and shipping address, order information, product preferences, communications with us, and other information you choose to provide. When you purchase a Custom Fit or made-to-order garment, we may also collect measurements and fit-related information that you submit for the purpose of creating and fulfilling your order. If you subscribe to our email list, we collect your email address and any other information you voluntarily provide through the subscription form.

Payment Information

Payments may be processed by third-party payment providers. Natalie Lillian may receive information necessary to confirm and manage your order, but full payment card details are generally handled directly by the payment provider rather than stored by us.Payment providers may process your information under their own privacy policies and terms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website platform or services we use. This may include your IP address, browser type, device information, pages viewed, referring pages, and information about how you interact with the website. The exact information collected may depend on the website features, analytics tools, advertising tools, or other integrations enabled on the site.

How We Use Your Information

We may use personal information to process and fulfill orders; create Custom Fit and made-to-order garments; communicate about orders, measurements, production, shipping, returns, or customer service; provide and improve our website and services; prevent fraud and protect our business; comply with legal obligations; and maintain appropriate business records. If you subscribe to marketing emails, we may also use your email address to send promotions, new arrivals, special offers, brand updates, and other marketing communications.

Custom Fit Measurements

Measurements and fit-related information submitted for Custom Fit or made-to-order garments are used to review, create, manage, and support your order.

We may retain order and measurement information for a reasonable period for customer service, order history, recordkeeping, dispute resolution, and legal or business purposes. Please do not submit information that is not reasonably needed for your order.

Email Marketing

If you choose to subscribe to Natalie Lillian marketing emails, we may send you promotions, new arrivals, special offers, and brand updates. You may unsubscribe at any time by using the unsubscribe link provided in a marketing email or by contacting us at info@natalielillian.com . Unsubscribing from marketing emails does not prevent us from sending non-promotional communications related to your orders, customer service requests, or other transactions.

How We Share Information

We may share personal information with service providers that help us operate our business, such as website hosting providers, payment processors, shipping carriers, email service providers, analytics providers, professional advisers, and other vendors that support our store and customer service. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights and safety, prevent fraud, or address legal claims. We do not sell your personal information for money.

Shipping & Order Fulfillment

To fulfill and deliver your order, we may share necessary information with shipping carriers, delivery providers, and other service providers involved in order fulfillment.This information may include your name, shipping address, contact information, and relevant order details.

Cookies & Similar Technologies

Our website and any third-party integrations we use may use cookies or similar technologies to support website functionality, remember preferences, understand website use, provide analytics, or support advertising features.The cookies and technologies used may change as website features and integrations are added or removed. Where required, you may be given choices about certain cookies through a cookie notice or settings tool.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, business records, legal compliance, fraud prevention, and dispute resolution. Different types of information may be kept for different periods depending on the reason it was collected and applicable requirements.

Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use care when sharing information online.

Your Privacy Choices

Depending on where you live and the laws that apply, you may have rights or choices concerning your personal information. These may include requesting access to, correction of, or deletion of certain personal information, or asking questions about how your information is handled. To make a privacy request, contact info@natalielillian.com . We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter.

Third-Party Links & Services

Our website may contain links to or use services provided by third parties. Their privacy practices are governed by their own policies, and Natalie Lillian is not responsible for the privacy practices of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, services, or legal requirements.

The updated policy will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how Natalie Lillian handles personal information, please contact:

Natalie Lillian

Email: info@natalielillian.com